Commercial Conditions & Habeas Data

Updated: 01.11.2023

1. Prices for products do not include delivery or installation, unless such services are duly itemized on the order or invoice. The scope of delivery and installation services may vary depending on the type of service purchased.
2. Deliveries are carried out only under “normal” conditions or under the conditions agreed in the access dimensions sheet. The customer is responsible for resolving unforeseen situations, such as the need to hoist products through the facade due to narrow staircases or small elevators, among others.
3. Scheduling of office and installation visits will be made subject to availability at the time. Shipping and installation service fees include only one (1) delivery trip per order. Installation personnel and the carrier will wait a maximum of fifteen (15) minutes. If no one is at the delivery location or if the service is canceled before it is performed, rescheduling will be necessary; the customer will be responsible for the transportation and installation costs corresponding to the new delivery. If you cannot be present to receive the products, please call the store where you made the purchase and provide notice before 12:00 p.m. on the business day prior to delivery; this way, you will avoid incurring transportation costs. Consult the store for detailed cost information.
4. The costs and risks of packaging, transport, and insurance for shipments not made by Clover4 SAS are the responsibility of the customer.
5. Please send proof of payment to experiencia@ashleycolombia.com; payment will be effective once funds are available in our collection channels, thus fulfilling the requirement to schedule delivery or installation service, as applicable to your purchase.
6. Clover4 SAS assumes no responsibility for damages affecting water pipes or electrical installations, or other installations fixed to the wall or floor, whose existence was not communicated in writing to Clover4 SAS by the customer before installation. Consequently, Clover4 is not responsible for costs or damages that may arise from such a situation.
7. Once the customer is informed that the furniture and/or accessories are ready for dispatch, they will have a period of ten (10) days to receive the merchandise. If after this period the customer does not receive the furniture and/or accessories, they must pay an additional storage surcharge equivalent to three percent (3%) monthly of the total sale price of the items, calculated proportionally to the number of days in which the shipment is not coordinated. This surcharge must be paid by the customer before the products are shipped. If the storage of the furniture and/or accessories is carried out in a warehouse other than Clover4 S.A.S., the customer must assume the corresponding costs; in any case, they will be responsible for said amount, given that the corporate purpose of Clover4 S.A.S. does not include the provision of storage or warehousing services to customers of its products, an activity that would constitute a contract substantially different from the purchase and sale contract. If the customer takes more than fifteen (15) days to coordinate delivery, the furniture and/or accessories may be put back on sale; in such case, the customer will receive a voucher for the amount paid in the order, discounting the storage cost generated during the time the items were reserved, as well as the value of the restocking fee (*restocking fee*).
8. If the customer decides to cancel their order, in whole or in part, Clover4 S.A.S. will charge them, as compensation for damages, 50% of the value of the furniture and/or accessories subject to cancellation.
9. The customer acknowledges and accepts that, once the furniture and/or accessories have been received to their complete satisfaction, no returns will be accepted. However, if the customer decides to return the furniture and/or accessories after having received them to their satisfaction, Clover4 S.A.S. will charge the customer, as compensation for damages, 50% of the total value of the returned items, provided that they show no deterioration or damage.
10. Clover4 S.A.S. estimates delivering the furniture and/or accessories within the deadlines stipulated on the back of this sheet; however, the customer acknowledges and accepts that, being the sale of imported and exclusive furniture and/or accessories, one of the following events beyond the control of Clover4 S.A.S. may occur: a) That the furniture and/or accessories requested by the buyer are discontinued in the country of origin or export. In this case, the customer may choose, at their discretion, to select other furniture and/or accessories or cancel the order; if they had already made any payment, Clover4 S.A.S. will refund said sum. b) That the production of the requested furniture and/or accessories is stopped in the country of origin. In this case, the customer agrees to wait until production resumes in said country, at which time Clover4 S.A.S. will inform the buyer. c) That customs authorities temporarily prevent the entry of Clover4 S.A.S. furniture and/or accessories into Colombian territory, or that any circumstance prevents the arrival of products in the country on the scheduled date. Since this is a decision by the authority, both Clover4 S.A.S. and the customer acknowledge and accept that they must wait for customs authorities to authorize the entry of furniture and/or accessories into Colombian territory. The customer will have the option to cancel the order, acknowledging that they must pay Clover4 S.A.S., as compensation for damages, 50% of the sale value in effect at the time of cancellation.
11. Furniture and/or accessories purchased by the customer at a discount are not eligible for return or exchange, as, when purchasing them, the buyer is aware that these items may have possible deterioration and/or defects.
12. Clover4 SAS offers a two (2) year warranty for all its products against manufacturing or material defects. In such cases, Clover4 SAS will proceed, at its discretion, to perform a repair or replacement, either partial or total. Damages caused by accidents, negligence derived from improper use, or non-compliance with assembly instructions and the product care guide will not be subject to claim.
13. To learn how to better care for your products, visit ashleycolombia.com
14. The customer authorizes the brand to send communications, including news, information about marketing campaigns, and/or invitations to events that may be of interest. These communications will be sent to the provided email address, and the customer may be contacted through any other means provided at the time of purchase.

All aspects not expressly provided for in the commercial conditions stipulated above by Clover4 S.A.S. will be governed by the rules of the Commercial Code related to purchase and sale (articles 905 to 967), taking into account the corporate purpose of Clover4 S.A.S.

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