Terms & Conditions

Terms & Conditions

Ashley Furniture Homestore Regulations

Updated: 11.01.2023

Dictionary:

  1. REGULATIONS
    The regulations covering the terms of use of the Online Store as part of the provision of electronic services and the general terms and conditions of sale between the Customer and the Seller who manages the Online Store
  2. ONLINE STORE
    The seller's online store is available in www.wonder.com.co. The online store offers a wide variety of furniture and decorative accessories for interior design.
  3. SELLER
    Clover4 SAS (Principal address: Bogotá DC) registered with the Chamber of Commerce with registration number 03417826 and NIT 901.513.909-1
  4. CLIENT
  5. CONSUMER
    According to Law 1480 of 2011: Any natural or legal person who, as the final recipient, acquires, enjoys or uses a certain product, whatever its nature, for the satisfaction of a personal, private, family or domestic and business need when it is not intrinsically linked to its economic activity. The concept of consumer shall be understood to include that of user.
  6. CLIENT ACCOUNT
    Marked with an individual name (Username) and password provided by the customer, the database containing the customer's data used, among others monitoring orders placed, billing data and preferences on selected functionalities of the Store.
  7. CONTACT FORM AND CHAT
    The form and chat available in the Online Store allow contact with the Seller via the Online Store website
  8. REGISTRATION FORM
    Form available in the online store that allows you to create a customer account, it can also be an order form.
  9. NEWSLETTER REGISTRATION FORM
    Form available in the Online Store that allows you to subscribe to a newsletter provided by the seller.
  10. FORM FOR POSTING REVIEWS
    Form available in the Online Store that allows you to post reviews about the Seller's Products.
  11. ORDER FORM
    Form available in the online store that allows you to place an order.
  12. ENTREPRENEUR
    In accordance with Law 1014 of 2006, Law for the Promotion of the Culture of Entrepreneurship: an entrepreneur is a person with the ability to innovate; understood as the ability to generate goods and services in a creative, methodical, ethical, responsible and effective way.
  13. ASSETS
    These are the items presented in the online store that may be the subject of a sales contract between the Customer and the Seller.
  14. CONTRACT OF SALE
    SALES AGREEMENT - Means a sales contract entered into at a distance, under the terms set forth in the Regulations and applicable law, between the Customer and the Seller.
  15. EXECUTION OF ORDER
    The Customer submits an offer to the Seller to conclude a contract for the sale of the Goods that are the subject of the order, specifying in particular the type and quantity of the Goods. The order can be placed after accepting these Regulations.

 

CONCLUSION OF A CONTRACT OF SALE

Declaration of intent constituting the conclusion of the contract for the sale of the Goods between the Customer and the Seller, specifying in particular the type and number of the Goods. The sales contract is concluded by confirming the receipt of the Order by the Seller and sending an email with the indication that the Order has been accepted for execution (i.e. acceptance of the offer submitted by the Customer).

I. Conditions for the Provision of Services by Electronic Means

1. The provision of electronic services by the seller is free, voluntary and available 24 hours a day, 7 days a week.

2. The contract for the provision of electronic services consisting of:

  • Maintain an account in the online store;
  • Sending of Newsletters;

It is concluded for an indefinite period.

3. The contract for the provision of electronic services consisting of:

  • To provide the process of placing orders in the Online Store;
  • Facilitating the communication process through the contact form and chat;
  • Provide the form to post reviews;

It is unique in nature and will expire when individual activities are performed using the form.

4. The reading and acceptance of these Regulations and the Privacy Policy is a condition for entering into a contract for the provision of electronic services. Acceptance of the Regulation and Privacy Policy must be confirmed by ticking the corresponding checkbox placed in the process of entering into contracts for the provision of electronic services.

5. To create an account on the online store, the customer must register via the registration form available on the online store's website or in the process of placing an order. To register an Account, it is necessary to provide basic contact details and an email address, failure to do so will result in the refusal to provide the service by electronic means. After approving the Registration Form, the Client is informed about the creation of an account to the email address provided by him, at this point his Account will be created. At this time, the contract for the provision of electronic services, consisting of the maintenance of an Account in the Online Shop, is concluded. Login data with an individual password will be sent to the email address provided by the Client, the Client is obliged to change his/her password when logging in for the first time. The creation and use of an account is optional, voluntary and free.

6. For customers with whom an agreement has been entered into for the provision of electronic services, which consists of maintaining an account in the Online Shop, the Seller may sell goods as part of various sales campaigns limited in time and quantity. Both the quantity of goods available and the duration are given individually for each campaign.

7. The Customer Newsletter service consists of the Seller sending a message containing information about the Seller's Goods or services to the Seller's email address. The Newsletter is sent only to customers who have made a voluntary subscription. The contract for the provision of electronic services consisting of the sending of a newsletter may be concluded by each customer who enters their email address in the newsletter registration form available on the website of the online shop. In addition to the obligations referred to in para. In point 4 of the Regulation, the conclusion of the contract in the above scope is conditional on the Customer's consent to the newsletter being sent to him. Acceptance is made by checking the corresponding checkbox placed when subscribing. After approving the newsletter registration form, an activation link is sent to the customer to the email address provided by them. As soon as the Client activates the link, a contract for the provision of electronic services is concluded, consisting of the sending of a newsletter. The customer can unsubscribe from the newsletter at any time by unsubscribing via the link in each newsletter message.

8. The contract for the provision of electronic services consists of the possibility of placing an order in the Online Store by filling in the Order Form. After selecting the Products and adding them to the "cart", the Client proceeds to place the Order. The customer is redirected to the subpage of the Online Shop, where the Order Form is located. The Customer may place an Order accordingly: by logging into the Customer Account, placing an Order without a customer account, setting up a customer account while placing the order. The order form must be filled in with the contact details and email address. When placing an order from a customer who has an account in the online store, the order form will be automatically filled in with the data provided during account registration. Once the Order Form has been approved, the Client is informed about the acceptance of the order for execution to the e-mail address provided by him, at this point a contract for the provision of electronic services is concluded, consisting of the possibility of placing an order in the Online Shop. At the same time, the placing of an order is the submission by the Customer to the Seller of an offer to conclude a contract for the sale of the goods that are the subject of the order.

9. The seller provides a contact form and chat on the online store's website. The customer can use the contact form and chat to send a message to the seller. The contact form is available at http://ashleycolombia.com, and the chat is available on each subpage of the Online Store and is marked with an appropriate icon. Using the contact form requires basic contact details and an email address. Once the Contact Form has been approved or the first message has been sent via chat, a contract for the provision of electronic services is concluded, which consists of enabling the communication process through the Contact Form and the chat.

10. On the subpages of the Products available in the Online Store, the Seller provides a feedback form. The review posting service is available only to Customers with a Customer Account. After logging in, the Customer completes the Form to post a review on the content of the individual and subjective review on the Seller's Products. By publishing the content of the review, the Client disseminates its content voluntarily and assumes all the consequences of such sharing. The content posted does not express the views of the seller and should not be equated with the seller's activities. The seller is not a content provider, but only an entity that provides the appropriate ICT resources for this purpose. The contract for the provision of electronic services consisting of allowing the publication of reviews is concluded when the Client approves the content entered in the Form to publish a review.

11. The Seller has the right to block the Customer's access to the electronically provided services, if the Customer acts to the detriment of the Seller or other Customers, violates the good name of the Seller, violates the good brand image of the Online Store, violates the law or the provisions of the Regulation, and also by blocking access. Services provided electronically are justified for security reasons.

12. If the Client or another third party considers that the content published on the website of the Online Store violates their rights, decency, personal rights, morals, beliefs, feelings, principles of fair competition, know-how, trade secrets, they will immediately notify the Seller of the breach. The Seller, notified of a possible violation, takes immediate action to remove the infringing content from the online store website.

II. Technical Requirements for Cooperation with the ICT System used by the Seller

1. The Seller shall make every effort to ensure that the use of the Online Store is possible using all popular web browsers, operating systems (including mobile) and regardless of the method of connection to the Internet. It is possible to use the online shop as long as the customer meets the minimum technical requirements:

  • Microsoft Edge version 14.0 or later or
  • Mozilla Firefox 51.0 or later or
  • Opera 43.0 or newer or
  • Google Chrome version 56.0 or later or
  • Apple Safari 10.0 or later.

With Javascript enabled and accepting cookies. An internet connection with a minimum bandwidth of 56 kbit/s is required.

2. In order to set up an Account and place an Order in the Online Store and to use other services provided electronically by the Seller, it is necessary for the Customer to have an active email account.

III. Methods and Technical means to Detect and Correct Errors in the Data Entered

1. When placing the Order, until the "Request and Pay" button is pressed, the Client has the option to modify the data entered and make modifications to the selected goods. Order verification, deletion, or correction can also be done by sending an email to the seller at the webinfo@ashleycolombia.com.co email address, using the contact form and chat, or by phone.

2. After placing the Order, a confirmation of receipt of the Order will be sent to the email address provided in the Order, along with a summary of the order. In case of intending to correct an error, the Customer has the right to correct the order within 12 hours of its dispatch.

IV. Conditions for the Termination of the Contract for the Provision of Electronic Sservices

1. The contract for the provision of electronic services may be terminated, consisting of maintaining an Account in the Online Store and sending a Newsletter, which are continuous indefinite contracts. The Client may terminate the contract by disclaiming the Client's account or contained in the newsletter or by sending an email to the Seller's email address: marketing@wonder.com.co

2. The Seller may terminate the contract for the provision of electronic services for an indefinite period of a continuous nature in the event that the Customer provides illegal content or content that violates decency or the provisions of these Regulations with immediate effect.

V. Complaints Regarding the Provision of Electronic Services

1. The Seller takes the necessary actions for the correct and full functioning of the Online Store to the extent of current technical knowledge and undertakes to eliminate any irregularities reported by the Customers.

Complaints regarding the provision of electronic services through the Online Store may be sent by the Customer by sending an email to the email address reclamaciones@wonder.com.co

2. The seller will respond to the complaint immediately, no later than within 14 days. The response to the complaint is sent to the email address provided by the customer.

VI. Conditions for Entering into a Contract of Sale

1. The prices of the products displayed on the website of the Online Store are expressed in Colombian pesos and include VAT.

2. Prices do not include shipping costs, which are displayed when placing the order and are further confirmed in the order summary.

3. Orders can be placed via the online shop using the order form as well as to the email address: ventas@wonder.com.co

4. The Seller, after reading and accepting the content of the Order, confirms receipt of the Order placed by the Customer. Receipt is confirmed by sending an email with an indication that the order has been accepted for execution. The confirmation includes all the essential elements of the order (a list of Products with their names, prices and customer details).

5. As soon as the Client receives an e-mail confirming the acceptance of the Order for its execution, a Sales Agreement is concluded between the Client and the Seller, which is valid until the fulfilment of each party, without excluding the provisions and rules concerning withdrawal from the contract and liability for defects (warranty).

6. Ownership of the purchased Goods is transferred to the Customer when the total transaction price is credited to the Seller's account (the price of the Goods together with the shipping costs and other services offered by the Seller as part of).

VII. Delivery Methods

1. Delivery of the ordered Products is by courier, in-person pick-up is also possible (personal pick-up of the Products is possible at the Ashley Furniture HomeStores store during the hours of operation)

2. The customer selects the delivery method when placing the order.

3. Shipping costs are indicated when ordering. They depend on the delivery method chosen by the customer.

4. If the Client chooses the payment method by bank transfer or electronic payment, the order processing time is counted from the moment the payment is credited to the seller's bank account.

5. If the customer chooses the "cash on delivery" payment method, the order processing time is counted from the conclusion of the sales contract in accordance with the terms of this regulation to the completion and shipment of the Goods.

6. The delivery time of the Goods depends on the delivery method chosen by the Customer.

7. If the Seller is unable to perform the service due to the object of the contract being unavailable, it shall inform the Customer about it within 30 days of entering into the contract. On the Customer's instructions, the Seller will:

  • Refund the full price received from it or;
  • It will send another Product as directed by the Client settling the price of this product with the amount already paid by the Client.

8. In the situation referred to in paragraph 7 (b) of the Regulation:

  • If the value of the new good is higher, the customer is obliged to make an additional payment of the price difference within 7 days from the date of dispatch of the instruction to select a new good, under penalty of cancelling the new order and returning the full original price;
  • In a situation where the price of the new merchandise is lower, the seller will refund the price difference within 7 days from the date of shipment of the instruction to select a new merchandise.

9. After delivering the package to its destination, the Customer is obliged to inspect the condition of the package before its pick-up from the carrier. If, prior to the delivery of the shipment, it turns out that it has suffered a shortage or damage, the carrier is obliged to immediately establish the status of the shipment and the circumstances of the damage that occurred by protocol. The carrier also performs these activities at the request of the recipient (the customer), if it finds that the shipment is broken.

10. The price of this order does not include installation of any of your products on ceilings, walls or lamps, paintings, mirrors, accessories and/or carpets.

11. The client is responsible for resolving situations not included in the service such as, but not limited to: raising the goods through the façade, in case the stairs are narrow, small elevators, among others.

12. In all cases the transportation cost includes a single journey, in case it is a failed delivery, the customer will be responsible for the second transportation, this cost must be paid before making the delivery.

13. Once the customer is informed that the furniture and/or accessories are ready to be dispatched, the customer has a period of ten days to receive their order. If after this period of time the delivery has not been completed, the customer will incur an additional cost of three percent (3%) per month of the total sale price of the furniture and/or accessories as a storage surcharge and proportional according to the number of days in which the customer does not coordinate the dispatch of the same. This surcharge will have to be paid by the customer before dispatch. If the customer takes more than thirty (30) days to coordinate the delivery, the furniture and/or accessories will be released for sale, and the customer will be left with a bonus for the amount paid in the order minus the thirty (30%) restocking fee plus the cost of storage during the time that the furniture and/or accessories were reserved.

VIII. Payment Methods

1. The seller provides the following payment methods:

  • Bank Transfer - which can be requested from webinfo@ashleycolombia.com
  • Electronic payments through payment intermediaries;
  • Payment with credit and debit cards 

2. Complaints arising from non-compliance or improper execution of payment processing should be addressed to the relevant payment agent directly at the email address, using the contact form or by telephone, in accordance with the regulations for the provision of electronic payment services of a given settlement agent.

3. In case the customer does not pay for his order within the period indicated in the course of placing the order, the Seller establishes an additional period of 7 days to make the payment. After this additional term, the Seller may withdraw from the sales agreement. The declaration of withdrawal from the Sales Agreement which will be sent to the customer in documentary form.

IX. Warranty - Consumers

1. The seller is obliged to provide the consumer with an item free of physical or legal defects.

2. The seller is responsible for the defect of the new product if it is found within two years from the date of delivery of the Product to the Consumer.

3. As for the terms and rights of the Consumer and the Seller, the provisions on warranty according to Law 1480 of 2011 (Consumer Statute) will apply

4. The seller is exonerated from liability under the warranty if the consumer knew of the defect at the time of concluding the Sale Agreement.

5. The consumer cannot exercise the right to withdraw from the warranty contract if the defect is irrelevant.

6. Slight differences in the external appearance of the goods delivered to the consumer compared to the appearance of the Bbenes (also of the same type, make and model) presented graphically in the Online Shop, which may result from other consumer monitor settings, lighting conditions, etc. factors related solely to the use of the Internet to make purchases.

7. The notification of the defect of the products must include: the first and last name of the consumer, the type of defect found with a description of what it consists of, a photo of the Products claimed, if possible, and a relevant request to put the products in a condition compatible with the contract. Notification must be made by sending an email to the address experiencia@ahs.com.co

8. The consumer exercising the rights under the warranty is obliged to deliver the defective item at the Seller's expense to the previously agreed seller's address.

9. The Seller will respond to the consumer's request immediately, no later than within 14 days. The response to the complaint is sent to the email address provided by the consumer or otherwise provided by the consumer.

10. After considering the complaint (both positive and negative), the seller returns the Goods at its expense directly to the Consumer. If the Product is not picked up by the Consumer and is returned to the Seller's seat, the Seller contacts the Consumer by telephone or at the email address provided in the complaint, informing about the possibility of personal collection of the Goods or the possibility of sending it back at the Consumer's expense. The consumer has 30 days to collect the returned Products or submit a reshipment declaration. Once this deadline is exceeded, the returned Goods are sent to the Seller's logistics facility, which is entitled to charge the Consumer's storage costs, and in the absence of storage space for the disposal of the Goods at the Consumer's own risk. In the event of removal, the Seller will refund the purchase price to the Consumer minus the cost of disposal

X. Modifications of the Seller's Liability in Terms of Sales to the Entrepreneur

1. The contract is retracted by the entrepreneur is possible only when the defect of the product is significant and deprives the product of its functionality. The entrepreneur is obliged to examine the goods immediately after receiving them.

2. In relation to the Entrepreneurs, liability under the warranty for the defects specified in Art. 556 - Art. 576 of the Civil Code is only entitled if the Entrepreneur has examined the Goods immediately after receiving them.

3. Once the goods are the subject of the sales agreement to the carrier, the profits and charges related to the Products and the risk of accidental loss or damage are transferred to the Entrepreneur.

4. The Entrepreneur is obliged to inform the Seller of the intention to withdraw from the Sale Agreement or to exercise the warranty right immediately, no later than 7 days from the date of receipt of the Goods.

5. The deadline for responding to the complaint filed by the Entrepreneur is extended to 21 days.

6. In addition to the rules set forth separately in this part, the provisions of sec. IX and X of the Regulations shall apply accordingly.

XI. Personal Information

1. The seller is the administrator of the customers' personal data. The detailed regulations on the Privacy Policy. The customer's personal data is processed by the Seller to the extent necessary to place the order, i.e. to establish, shape the content, change or terminate the relationship. The legal link between the customer and the seller.

2. The Seller ensures that the Customers' personal data is duly protected and that the Order and Registration Forms used to transmit this information are protected by the SSL security protocol, as a result of which the data transmission process is encrypted.

3. When processing personal data, the Seller protects the Customers' personal data against acquisition and modification by unauthorized persons.

4. The customer has the right to access their personal data and the right to correct it.

5. Detailed regulations on the Privacy Policy are available on http:www.ashleycom.com

XII. Copyright

  1. The graphics, photos, content and descriptions of the Products presented on the website of the Online Store are the property of the Seller and may not be modified, copied and distributed without the consent of the Seller.

XIII. Final Provisions

1. The agreements entered into through the online store are entered into in accordance with Colombian and Spanish law.

2. Any dispute arising between the Seller and the Customer shall first be settled amicably by mutual negotiations. In the absence of mutual agreement on disputes, the matter shall be settled by the court competent for the seller's seat.

3. The Seller informs the Client about the possibility of using out-of-court dispute resolution methods. For consumer complaints, detailed information and procedures are available from locally competent consumer ombudsmen.

4. The Regulation shall apply from 01 December 2020. The Seller reserves the right to change the provisions of these Regulations, undertaking to publish a uniform text of the Regulations on the website of the Online Store with an indication of the effective date of the changes, as well as sending a note about the changes to the Customer's e-mail address. The content of these Regulations is available on the website: http://www.ashleycolombia.com

5. The Regulation may be registered, purchased and reproduced at any time by printing it, saving it on a suitable medium or downloading it in PDF format and saving it to the computer's memory from the website. Amendments to the Regulation apply to both the Seller and the Customer from the moment the changes are posted on the Online Shop website.

6. The amendments to the regulations shall in no way infringe the rights of customers who use the Online Shop before the changes come into force, in particular, they shall not affect orders placed and/or executed. Orders accepted for execution are subject to the Regulations in force at the time the order is placed.

7. The content of this Regulation is available in http://ashleycolombia.com

The Regulations can be registered, purchased and reproduced at any time by printing, saving them on a suitable medium or downloading them in PDF format and saving them to the computer's memory from the website.