Design Services

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Frequently Asked Questions About Ashley's Design Service

Are Ashley's design services free?

Yes! Our design services are completely free, even if you decide not to buy anything.

What do I need to get started?

Simply complete our questionnaire, answer a few questions to help our designers understand your wants and needs, upload a floor plan and photos of your space, and share images that reflect the style you want to create. We will contact you shortly to let you know the next steps and introduce you to your designer.

What elements are included in my custom design package?

Your custom design package will include items from ashleyfurniture.com. These include sofas, accent chairs, bedroom sets, dining tables and chairs, desks, bookcases, cabinets, side and coffee tables, lamps, artwork, accessories, rugs, curtains, light fixtures, and much more! The design will not include architectural modifications or permanent fixtures, such as built-in cabinetry, paint colors, flooring, or other interior finishes.

How long will my custom design take?

Once you have completed the questionnaire—including the floor plan, images of the space, and ideas reflecting the style you are looking for—it will take the designer 5 to 10 business days to create your personalized mood board. Your designer will let you know the exact delivery timeframe when they first contact you.

In what types of spaces can a virtual designer help?

Our designers can assist you with virtually any interior space and many outdoor areas. These spaces include, among others: living rooms, family rooms, casual sitting areas, foyers, master bedrooms, children's rooms, dining rooms, home offices, recreation rooms, multi-purpose rooms, patios, and sunrooms.

Can you help me if I don't know my interior design style?

Ofrezco! We understand that defining the style you're looking for can be tricky. Take a look at our current trends for inspiration; Pinterest is also an excellent resource. Once you’ve completed the questionnaire, your designer will collaborate with you to create the space of your dreams.

Can you design more than one room in my house?

Yes! Complete the questionnaire for the room you want to design first, and include the other rooms you would like to renovate in your notes.

Can you incorporate furniture or accessories that I already have?

Absolutely! Whether it involves cherished family heirlooms or simply a piece you love, we will coordinate a design that not only incorporates your items but also enhances them. Please submit images and measurements of the pieces when completing the questionnaire; this will help your designer ensure visual harmony in your new space.

What if I only need advice on choosing one or two pieces, but not a complete redesign?

If you have a quick question about design, you can chat with a design expert right now to get advice.

Why do you request a floor plan and photos of the space?

We need this information to create an accurate design that includes appropriately sized furniture, allows for smooth traffic flow, and fits through your home's doorways and staircases. We cannot proceed without these details, as this is an online service and we will not be able to visit your home.

What is your return policy?

Our return policy allows for returns within 30 days.

Is there a designer at my local Ashley store?

Our design services are offered entirely online, with a team of interior designers ready to help you start your design project.

How can I purchase the design for my room?

A personalized list featuring your custom design will be created to make purchasing easy. Purchases can be made online or at any Ashley store of your choice. Your designer will be able to assist you throughout the purchasing process.

Can I see the product in person?

Depending on your style and the items you choose, most of them can be found at your nearest Ashley store. Please contact your local Ashley store to check if the items you wish to see are available in-store.